Help Index

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Account

  1. Where can I find our invoices or get a copy of an invoice?
  2. What is an account owner? How can I change the account owner on my Anionu account?
  3. Can I have multiple users under the one account?
  4. How do we update or change our credit card?
  5. How do we cancel?
  6. How do we upgrade or downgrade?
  7. Why can't I downgrade on the Account screen? I only see upgrade options, not downgrade options.
  8. What is the refund policy?

Dashboard

  1. How do I add additional users to my account?
  2. How do I set permissions for a user?
  3. How do I play my surveillance videos?
  4. Can I download my surveillance videos?
  5. Can I download my surveillance logs?
  6. Which web browsers work with Anionu?
  7. I'm having trouble with Live Connect, can you help me?

General

  1. How secure is my data?
  2. Is our data backed up in case of an emergency?
  3. I'm a little lost, can you help me get started?
  4. Are there any hidden fees associated upgrading, downgrading or canceling the account?
  5. How does your refund policy work?
  6. How many cameras can I use simultaneously?
  7. How much processing power does Anionu require?
  8. What happens if the power goes out?
  9. Can I cancel my account?
  10. What is SSL and will it keep my communications absolutely secure?
  11. How do I use Anionu.com with my mobile phone?

Spot

  1. How do I do motion detection?
  2. Why do I need to login?
  3. What if I don't want to upload logs and videos?
  4. Spot is running slowly, what can I do to speed it up?
  5. Can't people access my files while I am away from my computer?
  6. What do these diagnostics errors mean?
  7. How do I remotely monitor my surveillance channels?
  8. How do I set the Port Numbers?
  9. How do I set the Camera Sensitivity?
  10. What are Channels and how do I configure them?
  11. Is your software spyware and antivirus free?
  12. Can I use the Spot without an Anionu account?
  13. Can I run multiple instances of Spot?