How do I add additional users to my account?

Select 'Account' from the main dashboard menu and click on the 'Add a new user to this account' button on the 'Users' panel.

Newly created users must activate their account by clicking on the link in the email sent their supplied email address. You should also set the new user's permissions as soon as they have been created.

How do I set permissions for a user?

Select 'Account' from the dashboard menu and click on the shield icon beside the user's entry in 'Users' panel. The dropdown menu will display a list of all permissions available for the user.

How do I play my surveillance videos?

Simply click on the video thumbnail to activate the video player.

Note: You will need a recent version of the Adobe Flash Player in order to play videos.

Can I download my surveillance videos?

You can download a video by clicking on the down arrow located below the video thumbnail.

Can I download my surveillance logs?

You can download a log file by clicking on the disk icon located in the top right hand corner of the log's view screen.

Which web browsers work with Anionu?

Any of the following web browsers work with Anionu: IE 7 (PC), Firefox 2 or later (Mac, PC, or Linux), Safari 2 or later (Mac).

For the best experience you should use the latest browser available with JavaScript must be enabled, and ensure you have Adobe Flash Player 9.0 or higher installed.

I'm having trouble with Live Connect, can you help me?

There are a few simple requirements needed in order to use Live Connect. Here is a list of what you need:

1. A modern browser: IE7+, Firefox 2+ or Safari 2+
2. A Spot client that is online and anuthenticated.
3. Adobe Flash Player 9.0 or newer. You can get it here
4. Optional: To view RTSP feeds we recomend the latest version of Quicktime Player from Apple.com. It should be configured to open links of the 'rtsp://' kind. You can get it here

If your Spot client is connected then it should appear instantly with an online status on the client menu at the bottom left of the screen. You can now click on the client, and interact with it the same way as an instant messaging program.

If your Spot client has active surveillance channels then you will be able to monitor them by clicking on the play button beside the corresponsing channel on the 'Channels' tab. If this doesn't work then the port numbers on the computer running Spot probably aren't configured properly. Please read this for a solution.

You can send also commands to the client, which are listed under the 'Commands' tab. If you are a software developer then you can write plugins to create your own commands.

If you followed the above steps and are still having troubles then please don't hesitate to submit a support request.